FIND MY LICENSE
Lost your key?
It’s one email away.
Enter the email address you used at checkout. We’ll send every ilo license bought with it — only to that inbox, so your keys stay private.
I don’t get the email
Check your spam or promotions folder, and make sure it’s the address you typed at checkout (it’s on your Stripe receipt). Still nothing? Contact support with your receipt and we’ll resend it by hand.
My key says it’s active on 2 computers
Each key works on two computers at once. Open the tool on the old computer and choose Deactivate, or ask us to reset it for you.
My 6-month or 1-year plan ended
Buy the plan again from pricing — you’ll get a fresh key instantly. Nothing in your documents changes.